Contact
Need a hand with an account, a game purchase or your information? Here is how to reach us.
Last updated: 30 October 2026
Email us
Email support@secretcastlegames.com for Arcade support, privacy requests, questions about the terms, or a responsible security report.
SagaForge Arcade is operated by Secret Castle Games Inc., a company incorporated under the laws of British Columbia, Canada. The support address belongs to the company that runs the Arcade.
What helps us help
- For an account issue, include your display name and the account reference shown on your account page, if you can access it.
- For a purchase or missing refund, include the game, item, approximate time and any purchase or delivery reference shown. An order that is still pending is not a reason to buy it again.
- For a privacy request, say what you would like to access, correct or delete. We may need to verify ownership before changing account data.
Please never send a password, a sign-in or recovery link, a verification code, a session cookie, a player token or full payment-card details. We do not need those to investigate.
You can also use the account controls
Manage sign-in methods or delete your sign-in account from your account page. Read Privacy for what deletion removes and what transaction records remain, or Terms for the rules around Sparks, delivery and refunds.